Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at webparts@koups.com. We will then email you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You are responsible for return freight of the item. Returns may also be made in our store.
You can always contact us for any return question at webparts@koups.com
Lost / Delayed Packages:
We understand that the shipping company can delay or lose a shipment. For refund or replacement, we must wait till can file an insurance claim with the carrier. USA shipments are normally 15 days, and international orders can be 30 days from shipment. These claims can be seen on the carrier's website.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please contact us immediately on any damages at webparts@koups.com
Exceptions / non-returnable items
Certain types of items cannot be returned, like installed items, worn gear, helmets, vehicles, custom products (such as special orders, calendars or personalized items). We also do not accept returns for electrical, hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Special Order items are non-returnable. Some exceptions to apply. Please contact us if you have any questions.
Close-out items are non-returnable.
Unfortunately, we cannot accept returns on final closeout items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will send you a replacement. If the item is a different price, we may just refund you and you can reorder.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We do not issue refunds on lost packages that show delivered or international orders in transit. We will work with the carrier and the insurance company on lost packages. If we get refunded, we will refund you.
Warranty
Most products come with a factory 1–12-month warranty if applicable.
Wear and Tear Item and is not covered under the standard warranty. Most other parts and accessories do come with a 1-12 month warranty, except for the following Wear and Tear Items:
- Brake Pads
- Tires
- Sprockets
- Rotors
- Chains
In some cases, a goodwill warranty may be considered for Wear and Tear Items. For example, if a item fails shortly after purchase (within a month or so), there may be an underlying issue. In such cases, we will work with you and the manufacture.
If you have specific questions on warranty coverage, please contact us.